1. Everything Is Made to Order

We do not hold finished stock. Every bouquet, plushie, frame, and hamper is hand-knitted for your specific order in our studio in Villupuram, Tamil Nadu. This means your timeline begins when we confirm your order details with you, not at the moment the order is placed.

2. Processing & Crafting Time

Most pieces take 2 to 4 days to craft. Larger bouquets, multi-piece gift hampers, and personalised frames take longer, because the work scales with the number of individual flowers and stitched elements involved. We confirm your expected completion date with you on WhatsApp before crafting begins, so you always know where you stand before we start.

3. Your Order Journey

Every order moves through five stages, and you can see the current stage at any time on our Track Order page:

Order Placed — we have received your order.
Confirmed — we have confirmed the details and payment with you.
Crafting — your piece is being handmade.
Ready — packed and ready to hand to the courier.
Delivered — delivered to your address.

4. Who Carries Your Parcel

We dispatch through established national courier services, choosing the one that serves your PIN code most reliably. Because the best option varies by destination, we share the courier and the reference for your specific parcel over WhatsApp at the moment it leaves the studio rather than promising one carrier for every order.

5. Where We Deliver

We ship to all states and union territories in India. Transit time after dispatch depends on how far your address is from Villupuram and on your courier's local network, so it is quoted per order rather than as a single figure. Metro addresses are typically quicker than remote PIN codes.

6. International Orders

We currently ship within India only, and our checkout accepts Indian delivery addresses and mobile numbers. If you would like a piece sent overseas, message us on WhatsApp before ordering and we will tell you honestly whether we can arrange it for your destination.

7. Packaging

Handmade pieces need protecting. Bouquets, frames, and plushies are wrapped in protective material and packed inside rigid corrugated boxes chosen to stop the contents from moving in transit. If your order is a gift going directly to the recipient, tell us and we will keep pricing paperwork off the outside of the parcel.

8. Tracking Your Order

Use our Track Order page with your order number and the 10-digit mobile number you gave at checkout to see your current stage. This is our own studio status, updated by us as your order progresses. Once the parcel is with the courier we also send you their tracking reference on WhatsApp.

9. Delayed or Missing Parcels

Couriers occasionally run late, and very rarely a parcel goes missing. If your order has not arrived when expected, message us with your order number. We take it up with the courier on your behalf and stay with it until it is resolved — either the parcel is located and delivered, or we remake and reship your order.

10. Damaged on Arrival

If your order arrives damaged, contact us within 48 hours of delivery with your order number and photographs of the problem. We will arrange a replacement or a full refund at no extra cost to you. Approved refunds are issued to your original payment method within 5 to 7 business days.

11. Getting Help

WhatsApp is the fastest way to reach us about anything shipping-related, and you can also call us or use the form on our Contact page. Please have your order number ready so we can look your order up immediately.

Shipping Policy