Refund Policy
Last Updated: July 1, 2024
1. Custom & Handmade Orders
Every item is hand-knitted to order, and many are personalized with your chosen names, colors, or designs. Because of this, we cannot accept returns or offer refunds for custom or personalized orders once work has begun, except where the item arrives damaged or defective.
2. Cancellations
You may cancel an order for a full refund within 24 hours of placing it, provided work on your custom piece has not yet started. Once crafting has begun, the order can no longer be cancelled.
3. Damaged or Defective Items
If your order arrives damaged or with a manufacturing defect, contact us within 48 hours of delivery with your order number and photos of the issue. We will arrange a replacement or a full refund at no extra cost to you.
4. Refund Processing Time
Approved refunds are issued to your original payment method within 5-7 business days. Bank processing times may add a few additional days before the amount appears in your account.
5. Contact Us
For any questions about a refund or a specific order, reach out to us on WhatsApp or through our Contact page and we'll be happy to help.