Frequently Asked Questions

Crochet flowers are hand-knitted from yarn rather than grown, so they never wilt, drop petals, or need water. A crochet bouquet is a keepsake you can keep on a shelf for years, which is why they are popular for anniversaries, birthdays, and farewells where a fresh bouquet would last a week.

We use 100% premium milk cotton yarn. It is anti-pilling, velvety soft, hypoallergenic, and non-toxic, and it holds its colour over time without fading.

The milk cotton yarn we use is hypoallergenic and non-toxic, and our plushies are stitched closed rather than glued. If a piece is intended for a baby or a child under three, please tell us when you order so we can make sure it is finished without any small attached parts.

It will be very close, but not identical. Because every item is 100% handcrafted and made to order, slight variations in yarn shade, shape, and sizing can occur. These are not flaws — they are what makes each piece authentically handmade.

Add the pieces you want to your cart, then go to checkout and enter your name, phone number, delivery address, and PIN code. We then confirm the details with you on WhatsApp or by phone before any crafting begins.

Almost everything is made to order in our Villupuram studio. Nothing sits on a shelf waiting to ship, which is why the timeline starts when your order is confirmed rather than the moment it is placed.

Yes. Use our Custom Order page to tell us the occasion, size, colours, personalisation, and preferred date, and to upload reference images. We reply with a design plan and a price before starting.

Yes — we regularly make curated hampers and favours for weddings, baby showers, and corporate gifting. Message us on WhatsApp with the quantity and the date you need them by, and we will tell you what is achievable.

Flower colours, the arrangement and wrap of a bouquet, initials and dates on frames, and a personal gift message. You can add customisation notes directly on a product page before adding it to your cart.

Usually. You can pick from our preset shades or give us any colour reference, including a photo. Exact matching depends on the yarn shades we have in stock, so we will confirm what is achievable before we begin.

Yes. You can attach reference images both on the Custom Order form and on an individual product page when you add it to your cart.

No. Checkout does not take a payment. We verify your order details with you first, then share payment instructions, and we begin crafting once the payment is confirmed.

No card details are collected on this website at all. The checkout form asks only for the contact and delivery information we need to make and send your order.

We ship to all states and union territories in India from our studio in Villupuram, Tamil Nadu. We do not currently ship outside India — message us on WhatsApp if you have an overseas request and we will tell you honestly whether we can arrange it.

Crafting typically takes 2 to 4 days depending on the complexity of the piece, and larger bouquets, multi-piece hampers, and personalised frames take longer. Courier transit time is added on top and varies by destination. We confirm your expected date with you before crafting starts.

A flat delivery charge applies to orders within India, and free delivery may apply above a certain order value. The current rate is shown on our Shipping Policy page and again in your cart before you confirm.

Delivery is currently a flat ₹50 within India.

Bouquets, frames, and plushies are wrapped in protective material and packed inside rigid corrugated boxes so they arrive undamaged. If your order is a gift being sent directly to the recipient, tell us and we will keep pricing paperwork off the outside of the parcel.

Often, yes. Tell us the date at checkout or on the Custom Order form and we will confirm whether it is achievable before we start. The earlier you ask, the more likely we can meet it.

Use our Track Order page with your order number and the 10-digit mobile number you used at checkout. Your order moves through five stages: Order Placed, Confirmed, Crafting, Ready, and Delivered.

WhatsApp is the fastest way to reach us, and you can also call or use the form on our Contact page. Have your order number ready so we can look it up straight away.

Message us with your order number and we will take it up with the courier on your behalf and keep you updated until it is resolved.

You can cancel for a full refund within 24 hours of placing your order, as long as work on your piece has not already started. Once crafting has begun the order can no longer be cancelled.

Because every piece is hand-knitted to order and many are personalised, we cannot accept returns or exchanges once work has begun. The exception is an item that arrives damaged or defective, which we always put right.

Contact us within 48 hours of delivery with your order number and photos of the problem. We will arrange a replacement or a full refund at no extra cost to you. Approved refunds reach your original payment method within 5 to 7 business days.

Blow or brush dust away with a soft dry brush. For a mark, dab gently with a damp cloth and a little mild soap, then air-dry in the shade. Never bleach a piece and never put it in a tumble dryer.

Years, with almost no maintenance. Keep it out of prolonged direct sunlight to preserve the colours and dust it occasionally, and it will look the same as the day it arrived.